Privacy Policy

At Vetted (ACN 676 338 677), we are committed to protecting your privacy and safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our website or use our services.

Collection of Personal Information We may collect various types of personal information from you when you engage with our website or services, including but not limited to:

Name, email address, postal address, and telephone number
Property details relevant to the services you request
Payment information
Device information, IP address, and website usage data
Any other information you provide to us directly or indirectly through your use of our website or services

We may collect this information directly from you or from third parties, such as when you register on our website, place an order for Third Party Services, complete a questionnaire, or interact with our website and services.

Use and Disclosure of Personal Information We collect and use your personal information for the following purposes:

To provide and maintain our website and services
To facilitate the provision of Third Party Services by connecting you with relevant service providers
To communicate with you about your orders, inquiries, and our services
To improve our website, services, and user experience through analysis and research
To send you marketing communications if you have opted-in to receive them
To comply with our legal obligations and resolve disputes

We may disclose your personal information to third parties in the following circumstances:

To Third Party Service Providers to enable them to provide the services you have requested
To professional tradesmen or other service providers who may assist you with property-related matters
To the selling estate agent of the property for which you have ordered services
To our service providers who assist us in operating our website and providing our services (e.g., hosting providers, payment processors)
To relevant authorities if required by law or in response to a legal request
To protect the rights, property, or safety of Vetted, our users, or others

Storage and Security of Personal Information We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We use secure servers, encryption, and other security measures to safeguard your personal information.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Access and Correction of Personal Information You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete. Please contact us using the details provided below to request access to or correction of your personal information.
Direct Marketing We may send you direct marketing communications about our products and services that we believe may interest you. These communications may be sent via email, SMS, or other methods in accordance with applicable marketing laws. By providing your personal information to us, you consent to receiving such communications.

You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
Complaints and Contact Information If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information or make a complaint about our handling of your personal information, please contact us at:

Vetted Level 21, 120 Spencer St, Melbourne VIC 3000 [email protected] 1300 033 221

We will acknowledge and investigate any complaint about the way we manage personal information and take appropriate action in a timely manner.

Changes to this Privacy Policy We may update this Privacy Policy from time to time by posting the revised version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

This Privacy Policy was last updated on 9/5/2024.