Terms of Service

The owner and operator of this website is EASYHOME.COM.AU Pty Ltd (ACN 676 338 677). By accessing and using this website, you agree to be bound by these Terms and Conditions, which include our Privacy Policy (collectively referred to as the "Terms"). Throughout these Terms, the words 'us', 'we', 'Vetted', and 'our' refer to EASYHOME.COM.AU Pty Ltd.

• Definitions Unless the context requires otherwise, these terms have the following meanings: ACL or Australian Consumer Law refers to the Australian Consumer Law as outlined in Schedule 2 of the Competition and Consumer Act 2012 (Cth). Direct Loss refers to loss or damage resulting from a breach of these Terms or any actions taken by us under them, excluding Consequential Loss. Loss refers to Direct Loss and/or Consequential Loss.
• Client Indemnity You agree to indemnify Vetted against any Loss arising from or in connection with your: (a) violation of these Terms; (b) improper use of the Vetted website; (c) utilization of the Third Party Services; or (d) choice to acquire, dispose of, or invest in real estate.
• Cancellation Policy and Charges Although orders for Third Party Services are generally non-cancellable and non-modifiable, there are certain situations in which the Service Provider may permit it. Cancelling a Third Party Service can result in fees ranging from $50 to the entire cost of a Report, and in some cases, may exceed the initial payment for the Service. These Terms hereby incorporate and include our Cancellation Policy. The complete details of our Cancellation Policy are available at this link: https://www.vetted.com.au/cancellation-policy
• Liability Limitation Subject to Your Consumer Rights, Vetted's total aggregate liability for any Loss you incur arising out of or in connection with these Terms is limited to the fee Vetted received for the Third Party Services provided to you.
• Costs You are liable for all costs and charges (including those from your internet service provider) associated with accessing and using the Vetted website.
• Accuracy, Completeness and Timeliness of Information The information on our website is not exhaustive and is intended to provide an overview of the subject matter covered. While we make all reasonable efforts to ensure the accuracy and completeness of the information on our website, subject to Your Consumer Rights (as defined below), we offer no warranty regarding the information on this website. You should stay informed of any changes to the information contained on our website. We are not responsible to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of our website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems. We do not guarantee continuous, secure, or uninterrupted access to the Vetted website.
• Our Website

Our website offers access to a platform that enables prospective buyers, current owners, or sellers of residential and commercial real estate (referred to as "Client" or "you" in these Terms) to acquire various due-diligence reports, including but not limited to building reports, timber and pest inspection reports, minimum rental standard reports, strata reports, and pre-conveyancing reports (collectively referred to as "Reports"). The platform also facilitates the provision of conveyancing and other due-diligence services (referred to as "Services") by service providers (referred to as "Third Party Service Providers"). All services are provided not by Vetted but instead Third Party Service Providers. We retain the right to limit, suspend, terminate access to, or modify our website, in whole or in part, at any time.

• Cookies The Vetted website uses "cookies" as a fundamental interaction with your internet browser. A "cookie" is a small text file placed on a computer by the Vetted web server. Vetted uses cookies on the website for various purposes, including when you access Linked Websites. Therefore, if you wish to make full use of the Vetted website, it is recommended that you accept cookies. Vetted may use cookies to collect and use information for a range of purposes, including to maintain and improve the operation of the Vetted website, to track user preferences and product requirements, and to improve advertising relevance.
• Severance If any portion of these Terms is deemed illegal or unenforceable in any jurisdiction, the remaining provisions will continue in full force and effect without prejudice.
• Unacceptable Activity When using our website, you must not engage in any act that violates any applicable law or our policies from time to time, including but not limited to (i) any act that would infringe upon the privacy or other legal rights of an individual; (ii) using this website to defame us, our employees, or other individuals; (iii) uploading files that contain viruses that may cause damage to our property or the property of other individuals; (iv) posting or transmitting any material that is, in our opinion, defamatory, racist, obscene, threatening, pornographic, or detrimental to our or a third party's systems or network security; and (v) copying, decompiling, reverse engineering, disassembling, modifying, creating derivative works, or otherwise tampering with our website or any of the content or software on our website. If you post any information to our website, we have the right to take down the information at our sole discretion and without notice.
• Variations Vetted may modify these Terms at any time, and when we do, we will post a notice of the changes on our website. You should regularly review our website to ensure that you are aware of any changes to these Terms. You agree to be bound by the revised Terms upon receipt of notice of such change.
• Linked Websites Our website may contain links to websites operated by third parties (Linked Websites). Those links are provided for convenience and may not be current. We do not endorse and are not responsible for the content on those Linked Websites. Your access to Linked Websites is entirely at your own risk, and Vetted makes no representations and gives no warranties about those Linked Websites. Vetted is not responsible for the content or privacy practices of any Linked Websites and does not control or guarantee the accuracy, relevance, timeliness, or completeness of information on any Linked Websites. Vetted does not make any representations or give any warranties with respect to Linked Websites being free from computer viruses, or non-infringement of third-party intellectual property rights subsisting in any content or material posted on Linked Websites.
• Privacy and Collection Notice We gather personal information about you to provide you with access to Third Party Services and for the purposes outlined in our Privacy Policy. The information you provide will be collected by or on behalf of us and may be disclosed to third parties that assist us in providing you with access to the Third Party Services (including the Third Party Service Providers, suppliers, and our business partners) or as required by law. If you do not provide this information, we may not be able to provide you with access to Third Party Services. If you order Third Party Services, we may disclose your personal information to the selling estate agent of the relevant property and, if you purchase the property, to other service providers such as professional tradesmen who may be able to assist you in remedying any issues with the property. These recipients may use your personal information to contact you and provide information about the products and services that they offer.
• Your Consumer Rights and Our Liability Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law or any other applicable law that cannot be lawfully excluded, restricted, or modified (Your Consumer Rights). You can find out more about Your Consumer Rights from the ACCC or State/Territory fair trading authorities. To the extent permitted by Your Consumer Rights, we do not provide any warranties or guarantees in relation to: (i) the Third Party Service Providers, including their quality, expertise, reliability, or financial standing; (ii) the Third Party Service, including whether they are accurate, comprehensive, error-free, up-to-date, or not misleading; and (iii) our website, including that its operation will be uninterrupted, error-free, secure, or free from viruses. If Your Consumer Rights require us to take responsibility for Loss in relation to a Third Party Service, then, to the extent permitted by your Consumer Rights, our liability is limited to procuring or paying the cost of resupplying the relevant Third Party Service. Subject to Your Consumer Rights, neither party will be liable to the other for (i) Consequential Loss or (ii) Loss arising from their own conduct. Nothing in these Terms limits any rights that you may have against a Third Party Service Provider under any contract that you have with them or pursuant to Your Consumer Rights.
• We do not provide Third Party Services

All Reports or Services (collectively referred to as "Third Party Services") that you purchase through our website are obtained directly from the respective Third Party Service Provider.

We are not the supplier of the Third Party Services and are not a party to any agreement between you and any Third Party Service Provider. The provision of Third Party Services to you will be subject to the terms and conditions set forth by the relevant Third Party Service Provider.

Vetted explicitly disclaims any and all liability that may arise from the provision of Third Party Services to you.

Any decision you make to purchase, sell, or invest in real property is made entirely at your own risk.

We may issue you a username and password to enable access to and ordering of Third Party Services. You are responsible for maintaining the security of your username and password and are accountable for all activities conducted under your username. To order Third Party Services, you must be at least 18 years old and have the legal capacity to enter into a binding agreement.

• Ordering Third Party Services The price for Third Party Services displayed on our website is an estimate only. The Service Provider's final price will be specified when you place your order. You must review your order carefully before placing it. Once an order is placed, there are very limited circumstances to cancel or change it. Orders are only confirmed once payment is received in full. We may reject your order, including in circumstances where we believe there may be credit card fraud. After placing your order, you will receive an email confirmation from us containing PDF files relating to the Third Party Services you have ordered. We will attempt to send you PDF copies of any Reports you order within 48 hours of the Third Party Service Provider being given access to any building or information it requires to prepare the Report. You must not provide any Report provided to you by us or a Third Party Service Provider to any third party. If you do, we may charge you the fees that we would have charged that third party to access the Report. Our website and the Third Party Services are not optimized for use on smartphones. Please order Third Party Services using a desktop, laptop, or tablet. All intellectual property rights in the Report will be owned and dealt with according to the Third Party Service Provider's terms and conditions.
• Intellectual Property Rights and Confidentiality Unless otherwise indicated, we own or license all intellectual property rights relating to this website and all material available on this website (Content). You may only use the website and view the Content for the purposes of ordering Third Party Services in accordance with these Terms and, where applicable, as expressly authorized by us and/or our Third Party Service Providers. Any other use, copying, or reproduction of this website, the Content, or any part of it is prohibited, except to the extent permitted by law.
• Privacy Policy When you order Third Party Services, you will provide us with personal information including your name, email address, and telephone number. You consent to us collecting, using, disclosing, and holding your personal information, and to us sending you direct marketing communications, for the purposes and in the manner set out in our Privacy Policy, which is hereby incorporated into and forms part of these Terms. Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us. Full details of our Privacy Policy can be found at this link: https://www.vetted.com.au/privacy
• Termination Vetted reserves the right to terminate or suspend your access to our website and services at any time, without notice, for any reason, including but not limited to your breach of these Terms, your misuse of our website or services, or if we reasonably believe that your conduct may harm Vetted or others. Upon termination, your right to use our website and services will immediately cease.
• Intellectual Property Protection Vetted's trademarks, logos, and service marks are the property of Vetted and may not be used without our prior written consent. All other trademarks, logos, and service marks displayed on our website are the property of their respective owners.
• Feedback and Reviews By submitting feedback or reviews on our website, you grant Vetted a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post and that the content is accurate, not misleading, and complies with these Terms.
• Amendments to Terms and Conditions Vetted reserves the right to amend these Terms at any time, with or without notice to you. We will notify you of any material changes to these Terms by posting the updated Terms on our website and, where possible, by sending you an email notification. Your continued use of our website and services after any such amendments constitutes your acceptance of the updated Terms.
• Refund Policy If you are not satisfied with the Third Party Services provided, please contact the Third Party Service Provider directly to discuss their refund policy. As Vetted is not the provider of the Third Party Services, we are not responsible for issuing refunds. However, we will make reasonable efforts to assist you in resolving any disputes with Third Party Service Providers.
• Jurisdiction and Governing Law These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria for the resolution of any disputes arising out of or in connection with these Terms or your use of our website and services.